Shipping policy

Thank you for shopping with Ubique Exim. This Shipping Policy outlines the details of our shipping procedures, including delivery times, shipping costs, and order processing. Please review this policy to understand how we handle shipping and delivery.

1. Shipping Methods and Carriers

We offer various shipping methods to accommodate your needs. Shipping carriers may include but are not limited to, UPS, FedEx, DHL, and USPS. The available shipping methods will be presented at checkout based on your delivery address.

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions of the package, and the delivery location. Shipping costs will be displayed at checkout before you complete your purchase. We occasionally offer promotions or free shipping on select orders or products; details will be provided on our website or during checkout.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). You will receive an order confirmation email once your order is placed.
  • Processing Delays: During peak periods or due to unforeseen circumstances, processing times may be longer. We will notify you of any significant delays.

4. Delivery Times

  • Domestic Shipping: Estimated delivery times for domestic orders vary based on the shipping method selected at checkout. Standard shipping typically takes 3-7 business days.
  • International Shipping: International orders may take longer, generally 7-21 business days, depending on the destination and customs processing times.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

6. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: Some shipping methods may not be available for P.O. Box addresses or APO/FPO addresses. We will contact you if there are any issues with shipping to these addresses.
  • Restricted Areas: Certain regions or countries may be restricted or have limited shipping options. We will notify you if we are unable to deliver to your specified location.

7. Delivery Issues

  • Missing or Lost Packages: If your package is missing or you believe it is lost, please contact us at [email@example.com] or [Your Customer Service Phone Number] for assistance. We will work with the carrier to resolve the issue.
  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receipt. Include photos of the damage and any relevant details. We will assist you in resolving the issue, which may include issuing a replacement or a refund.

8. Address Changes

Once an order is placed, we cannot guarantee changes to the shipping address. Please review your shipping information carefully before completing your purchase. If you need to make a change, contact us immediately at [email@example.com], but be aware that changes may not be possible if the order is already in processing or has been shipped.