At Ubique Exim, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, please review our Refunds & Returns Policy below.

1. General Policy

We accept returns and provide refunds in accordance with the following terms. Please review this policy carefully to understand your rights and responsibilities.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Product Condition: The item must be in its original condition, unused, and in the original packaging.
• Time Frame: Returns must be initiated within [30] days from the date of receipt.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Custom or personalized products
• Perishable goods
• Digital products or downloads

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at pniivant@gmail.com with your order number and reason for return.
2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
3. Ship the Item: Return the item using the provided instructions. Please note that you are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

5. Refunds

Once we receive and inspect the returned item, we will process your refund based on the following conditions:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Allow [5-10] business days from receipt of the returned item for your refund to be processed. Processing times may vary based on your bank or payment provider.

6. Exchanges

We currently do not offer exchanges. If you wish to receive a different item, please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at pniivant@gmail.com We will provide instructions for returning the defective item and arrange for a replacement or refund as appropriate.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been processed and shipped. Once an order is in transit, it cannot be canceled, but you may return it according to our standard return policy.